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Welcome! You can raise a Service Desk request from the options provided.

Misty II Robot

Misty Support

Need help with your Misty? Select this to request assistance.

Welcome to Misty Support! Please let us know how we can help you.

Required fields are marked with an asterisk*

You can find your 11-digit Misty Serial Number at the bottom of the robot (SN:XXXXXXXXXXX)

How can we help you?

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